This policy explains how Urbanvelowear gets your commuter gear from our shelves to your door. Urbanvelowear is operated by Urbanvelowear Boutique and ships to addresses within the United States only.

Where we ship

We deliver to all 50 US states, including Alaska and Hawaii. We do not accept or ship international orders. Every order ships from our warehouse in the United States, and all items we list are kept in stock and ready to ship.

Shipping method and cost

Standard Shipping is the only shipping method we offer. The shipping cost and any applicable taxes are shown at checkout before you pay.

Processing and delivery times

• Processing: up to 3 business days (Monday–Friday, excluding US federal holidays) to pick, check and pack your order.
• In transit: up to 8 business days once your package is handed to the carrier.
• Total: 5–11 business days from the date your order is placed. Processing time is included in this total, not added on top of it.

Delivery times are estimates, not guarantees. Carrier delays, severe weather and holiday volume can occasionally push a delivery past the estimate.

Carriers

We ship with USPS, UPS, FedEx and DHL. The carrier is chosen based on your address and the size of your package.

Order tracking

When your order ships, we send a confirmation email with your tracking number. You can also check the status of your order at any time on our Order Tracking page.

Changing or canceling an order

If you need to change your shipping address or cancel an order, email us at [email protected] as soon as possible with your order number. We can make changes only before the order has entered processing or shipping. Once an order has been packed or handed to the carrier, it can no longer be changed or canceled, but you can still return eligible items under our Returns & Refunds Policy.

Lost, damaged or incorrect packages

If your package arrives damaged or contains the wrong item, email us within 7 days of delivery with your order number, a short description and clear photos, and we will make it right at no cost to you. If tracking shows your package as delivered but you cannot find it, or it seems lost in transit, contact us and we will work with the carrier to resolve it.

Address accuracy

Please double-check your shipping address at checkout. We are not able to redirect packages that have already shipped to an incorrect address provided at checkout, but we will help you work with the carrier where possible.