This Privacy Policy explains how Urbanvelowear Boutique, which operates Urbanvelowear at https://urbanvelowear.com, collects, uses and protects your personal information when you visit our website or place an order.

Information we collect

Information you give us

• Your name, email address and phone number
• Billing and shipping addresses
• Order history with us
• Messages you send to our support team

Information collected automatically

• IP address, device type, browser and operating system
• Cookies and similar technologies
• How you browse and interact with our website

How we use your information

• To process, ship and support your orders
• To answer your questions and requests
• To send order and shipping updates
• To send marketing emails, if you choose to receive them
• To improve our website, prevent fraud and meet legal obligations

Service providers we work with

We share information only with the service providers that help us run our store:

• PayPal – payment processing
• DigitalOcean Spaces – file and image storage
• OpenAI – on-site product search
• Telegram – internal order notifications to our staff
• Email service provider (SMTP) – sending order and support emails
• USPS, UPS, FedEx and DHL – delivering your orders
• Google Analytics and Google Ads – analytics and advertising cookies

Categories of data and recipients

Sale and sharing of personal information

We do not sell your personal information for money. However, cookies used by Google Analytics and Google Ads may be considered "sharing" for cross-context behavioral advertising under the California Privacy Rights Act (CPRA) and similar state laws. You can opt out on our Do Not Sell or Share My Personal Information page.

Your privacy rights

We extend the following rights to all customers in the United States:

• Right to know what personal information we collect and how we use it
• Right to access a copy of your personal information
• Right to delete your personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of your personal information
• Right to non-discrimination for exercising any of these rights

Depending on your state, you may also have the right to data portability and the right to opt out of targeted advertising and profiling.

How to submit a request

Email us at [email protected] or use the form below.

• Opt-out requests are processed within 15 business days. You do not need an account, and we do not require identity verification for opt-outs.
• Other requests (know, access, delete, correct) receive a response within 45 days. If we need more time, we may extend this by another 45 days and will let you know.
• Authorized agents may submit a request on your behalf with signed written permission from you.
• Appeals: if we decline your request, you may appeal by emailing us with the subject line "Privacy Appeal". We respond within 60 days. If you disagree with our decision, you may contact the Attorney General of your state.

Children's privacy

Our website is not directed to children. We do not sell or share the personal information of consumers under 16 without prior consent: consumers aged 13 to 15 must opt in themselves, and children under 13 require a parent's or guardian's consent.

Sensitive personal information

We do not collect sensitive personal information, so we do not offer a "Limit the Use of My Sensitive Personal Information" link.

Marketing emails

Every marketing email includes an unsubscribe link. Unsubscribing does not stop transactional emails such as order confirmations and shipping updates.

Data retention and security

We keep personal information only as long as needed for the purposes described in this policy or as required by law. Our site is served over an encrypted SSL connection, and we use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure.

Changes to this policy

We may update this Privacy Policy from time to time. Changes take effect when posted on this page.