Frequently Asked Questions

Orders arrive within 5–11 business days in total from the date you place them. This already includes up to 3 business days of order processing. We ship with USPS, UPS, FedEx or DHL. Business days exclude weekends and US public holidays, and delivery times are estimates, not guarantees. We ship to all 50 US states, including Alaska and Hawaii.

Standard shipping is free on all orders over $75. For orders below that threshold, a flat rate of $5.99 applies. Exact costs are always shown at checkout before you confirm your purchase.

No. We ship to addresses within the United States only and do not accept international orders.

Once your order ships, you will receive a shipping confirmation email with a tracking number and a link to the carrier's tracking page. You can also visit our Track Order page at https://urbanvelowear.com/track-order at any time and enter your order number to see the latest status.

Email [email protected] as soon as possible with your order number. Orders can only be changed or canceled before they enter processing or shipment; after that, changes may not be possible. Approved cancellations are refunded to your original payment method.

If your order arrives damaged, defective or incorrect, email [email protected] within 7 days of receiving it, with your order number, a short description and clear photos. We will offer a replacement, a refund or another appropriate solution. If your package seems lost in transit, contact us with your order number and we will work with the carrier to investigate.

You can request a return within 30 days of the delivery date. Items must be unused, unworn, unwashed, and in their original condition and packaging with all tags attached, and every return must be approved by our support team before you send it back. Personalized or custom-made items, gift cards, digital products, personal care or hygiene products, final sale or clearance items (if any) and perishable goods cannot be returned.

Email [email protected] with your order number and the items you wish to return. Our team will reply within 1–2 business days with a free prepaid return label and instructions. Please do not send items back without contacting us first.

Once we receive and inspect your returned items, refunds are processed within 2–5 business days to your original payment method. Your bank or card issuer may require additional processing time before the credit appears. You will receive an email confirmation when the refund is issued.

We don't offer direct exchanges. Return the original item for a refund and place a new order for the replacement — this way you secure the exact item you want before it sells out. Our support team is happy to help you choose the right size.

No. Returns are free — once your return is approved, we email you a prepaid return label. Keep your drop-off receipt until your refund has been issued.

Checkout is powered by PayPal. You can pay with your PayPal balance, a linked bank account, or a major credit/debit card (Visa, Mastercard, American Express, Discover) through PayPal's guest checkout — no PayPal account required.

Yes. Our site is served over an encrypted SSL connection, and all payments are processed by PayPal on its secure checkout. We never see or store your full card details.

All prices are listed in US dollars (USD). Shipping and any applicable sales tax are shown at checkout before you pay.

Check our Size Guide at https://urbanvelowear.com/pages/size-guide — it is linked from every product page and lists measurements in both inches and centimeters. We recommend measuring a similar garment that fits you well, laid flat, and comparing it to the chart rather than relying on your usual size, as fit can vary between styles and fabrics.

Our clothing runs from XS to 5XL depending on the style. Each product page shows the sizes currently available. If you have a question about a specific size, email us at [email protected].

Care instructions are printed on the label inside each garment. As a general rule, we recommend washing in cold water on a gentle cycle and air drying to preserve color and fabric quality.

We strive to represent our products as accurately as possible. Colors may appear slightly different depending on your monitor or device screen settings. If you have specific questions about a color or fabric before ordering, email us at [email protected] and we will be happy to help.

Popular styles are restocked when possible, but we can't guarantee that a specific item or size will return. Email us at [email protected] to ask about a particular product.

No. You check out as a guest — just enter your email and shipping details. Your order confirmation email and our Track Order page (https://urbanvelowear.com/track-order) keep you updated on your order.

We collect only the information necessary to process and deliver your order and to improve your shopping experience. We do not sell your personal data for money. Some advertising and analytics cookies (Google Ads and Google Analytics) may be considered “sharing” under certain US state laws; you can opt out on our Do Not Sell or Share My Personal Information page. For full details on how we handle your data, please read our Privacy Policy at https://urbanvelowear.com/pages/privacy-policy.

Yes. Email us at [email protected] with the subject line 'Data Deletion Request'. We may need to verify your identity, and we respond to verified requests within 45 days (extendable by a further 45 days where permitted by law, with notice to you).

Every marketing email we send includes an 'Unsubscribe' link at the bottom. Click it to opt out instantly. Unsubscribing does not affect order confirmation and shipping update emails, which are transactional.